Booking terms and conditions

General
These terms and conditions (the “Booking Contract”) are between Samantha and Andrew Ledwith (“we”, “us” and “our”) and the holidaymaker(s) who book the property Gite La Fleurieu (the “Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.

Any Booking is subject to the Booking Contract. This Booking Contract forms the basis of your agreement with us so please read them carefully. Nothing in this Booking Contract affects your usual UK statutory rights.

Making your Booking When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking. Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us. You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

Paying for your Booking You are required to send to us your payment for the balance of the Rental and the Security Deposit at least eight weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you. We will hold the Security Deposit to be applied against any repair and/or replacement of the Property, furnishings, fixtures and fittings that are necessary after your stay. We will return the Security Deposit to you within
seven days of the return of the keys to us, less any deductions in accordance
with the conditions listed above.

If you cancel or amend your Booking
If you need to cancel or amend your Booking you must write to us by email or
telephone on the number or email address shown in our written confirmation
to us as soon as possible.
A cancellation or amendment will not take effect until we receive written
confirmation from you.
If you cancel your booking within seven days of receiving our written
confirmation, we will refund the balance of any money you have paid
us. After such period, if you cancel your booking more than eight weeks prior
to the Arrival Date, we will retain the Initial Deposit and refund the balance of
any money you have paid to us.
If you cancel your booking less than eight weeks prior to the Arrival Date, we
reserve the right to retain the Initial Deposit and the Rental, and refund the
balance of any money you have paid to us. In these circumstances we will
refund the Rental (less any additional costs incurred) to you if we are able to
secure an alternative booking for the Property.
If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but
sometimes problems occur and we do have to make alterations or, very
occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical
and inform you of the cancellation or the change to your booking and, if it is
necessary to cancel your booking, we will refund the balance of any money
you have paid us.

Your accommodation
You can arrive at your accommodation after 16:00 hours on the Arrival Date
of your holiday and you must leave by 10:00 hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are
given on our booking confirmation so that alternative arrangements can be
made. If you fail to do so you may not be able to gain access to the
Property. If you fail to arrive by midday on the day after the Arrival Date and
you do not advise the contact of your anticipated late arrival we may treat
the booking as having been cancelled by you.

Your obligations
You agree to comply with the Regulations these terms and conditions and
any other regulations reasonably made from time to time and ensure that
they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen
equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the
Property nor to do anything that may be reasonably considered to cause a
nuisance or annoyance to us or to any other occupier of adjoining or
neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.
No liability to you is accepted in respect of damage to or loss of such
property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by
comprehensive travel insurance (including cancellation, flight delays, loss
and damage to baggage and other property) and health insurance
(including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly
authorised, nor can you significantly change the makeup of the party during
your stay in the Property, nor can you take your pet into the Property unless it
has been arranged in advance and it is shown on your confirmation. If you
do so, we can refuse to hand over the Property to you, or can require you to
leave it. We will treat any of these circumstances as a cancellation of the
booking by you.
You agree to allow us or any representative of ours access at any reasonable
time during your stay for the purpose of essential repairs.

Complaints
Every effort has been made to ensure that you have an enjoyable and
memorable holiday. If however, you have any cause for complaint it is
important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be
speedily resolved. It is often extremely difficult (and sometimes impossible) to
resolve difficulties properly unless we are promptly notified. Discussion of any
criticisms with us whilst you are in residence will usually enable shortcomings
to be rectified straightaway. In particular, complaints of a transient nature (for
example, regarding preparation or heating of the Property) cannot possibly
be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us
with full details within 28 days of the end of it.

Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of
these terms and conditions is strictly limited to the total cost of the letting and
any losses which are a foreseeable consequence of us breaking the
agreement. Losses are foreseeable where they could be contemplated by
you and us at the time your order is accepted by us. This does not include or
limit in any way our liability for death or personal injury caused by our
negligence or for fraud or fraudulent misrepresentation; or for any matter for
which it would be illegal for us to exclude, or attempt to exclude, our
liability.

Law
The contract between you and us is governed by the law of England and
Wales and we both agree that any dispute, matter or other issue which arises
between us will be dealt with by the Courts of England and Wales.